Shopping and Ordering
Thank you for purchasing a product from Cranbourne Pharmacy. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.
How to Order
To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.
We provide PayPal.
Getting Order Status
You will receive an e-mail once your order has shipped.
Shipping and Delivery
Shipping is $10 for all metropolitan areas in Australia up to 3kg in weight. Big and bulky items may attract additional fees. Click and collect is free.
Our delivery timeframe of 1 - 4 working days from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.
If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can email the pharmacist or team at email@example.com
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns and Exchanges
Our Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if the product is faulty or not as described within 10 days of receiving the product.
You will need to contact us by email at firstname.lastname@example.org. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. All medications cannot be returned or exchanged once they have left the store unless faulty.
Damaged, Lost or Defective products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.
You must return to our Pharmacy within 10 days any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.
Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.